Staff Directory

Welcome to Our Staff Directory

Administrative Department

Terence McCloskey
President
​Administrative Operations Officer
​Aviation Insurance Specialist

​Red Wing Office

Direct: (763) 452-6221
Office: (651) 383-9999
Email: terence@trustsynergy.com

Terence started with Synergy Insurance Group in 2004 as an Insurance Agent and Customer Service Representative. He left in 2006 to attend college, earning a Bachelor of Science degree in Business Entrepreneurship with minors in Criminal Justice and Military Science. After college, he attended the US Army’s flight school, earning his wings as a pilot in the CH-47F “Chinook” helicopter.

After graduating from flight school in 2014 - where he earned a commercial helicopter with instruments pilot certificate - Terence returned to the family business. In February 2021, the company was very lucky to purchase a beautiful, historic building in downtown Red Wing. For the next four months, Terence and his wife Emilie worked hard to renovate the space, which now serves as SIG’s flagship storefront.

As of June, 2021, Terence was promoted to company President in preparation for his father’s phased retirement. Terence continues to serve as Administrative Operations Officer as well as head Producer for the Red Wing office.

When Terence isn’t working on insurance, he enjoys flying airplanes, sailing (he is also certified as a sailing instructor), and spending time with his wife, Emilie, and their three children.

Kimberly Maly
Accounting and Billing Manager

Gays Mills Office

Direct: (763) 452-6223
Office: (763) 797-9999

Email: [email protected]

After making a career change from healthcare, Kimberly began as our accountant in 2019. She is the financial backbone of the agency – meticulous, thorough and indispensable to the day-to-day operations of the agency. In her spare time, Kimberly loves to read, cross stitch, crochet, bake, take photos - all on top of homeschooling her four boys with her husband Kyle.

Sales Department

Ian McCloskey
Sales Operations Officer
Insurance Specialist

Coon Rapids Office

Direct: (763) 452-6220
Office: (763) 797-9999

Email: [email protected]

Ian started with Synergy Insurance Group in 2012 as an Insurance Agent and support staff and has taken on the role of TIP’s Production Manager.

He enlisted in the Minnesota Army National Guard as an Infantry and Indirect Fire Mortarman in 2010 and served until 2015.

Ian previously worked in food service management and attended culinary school for 2 years. He is now attending college in the evenings towards a degree in Insurance and Risk Management.

When he’s not working or completing classwork, Ian enjoys everything outdoors, fixing cars, and spending time with his wife, Kelly, and four children.

Jay McCloskey
Owner
Commercial Auto Insurance Specialist

Gays Mills/Coon Rapids Office

Office: (763) 797-9999

Email: contact@trustsynergy.com

Jay’s career in the transportation industry began in 1984 when he started CareVan Transportation, a Special Transportation Service in Minnesota. Having run up to 27 vehicles at a time, operating over 5 million miles with an outstanding safety record, he decided to train professional drivers.

In 1994 he founded Professional Driver Training Institute (PDTI) and began as Metro Mobility’s Training Coordinator training all of the drivers for their 239 vehicle fleet. Throughout its ten years in business PDTI trained most of the non-emergency medical transportation drivers as well as a number of school bus and taxi drivers in the State of Minnesota.

Jay has served as an expert witness in multiple complex court cases involving commercial transportation accidents, and has also served as a lobbyist for Minnesota’s Special Transportation Services Association. In addition, he started the school bus program for PACT Charter School and served as their School Bus Safety Director for three years.

Jay is hoping to begin his phased retirement from the family business in the fall of 2021.

In his free time, he enjoys sailing (he has even been certified as a professional sailing instructor) and spending time with his wife, Brenda, and family. He considers himself very fortunate to be able to work with his three children and son-in-law every day at Synergy Insurance Group.

Service Department

Serina Lindsley
Service Operations Officer

​Gays Mills Office

Direct: (763) 452-6222
Office: (763) 797-9999

Email: [email protected]

Serina started with Synergy Insurance Group in 2011 as our Customer Service Representative. When you call for change requests, certificates, or accidents, Serina is probably going to be involved.

Before SIG, Serina managed an animal grooming salon. After having her first child, she decided she could do more working in a family insurance agency than in animal grooming.

In her free time, Serina enjoys spending time with her husband, Curt (who she convinced to come work with us as well), their two children, Joe and Sadie, and raises beef cows, pigs and chickens.

Kyle Maly
Insurance Service Specialist

Location:
Gays Mills
Home Office

Kyle’s Office Hours:
Monday – Friday, 8 am – 4 pm

Direct: (763) 452 6224
Office: (763) 797 9999

Email: [email protected]

My name is Kyle Maly, I currently reside in the beautiful Ocooch Mountain region of Wisconsin. I live in the small town of Gays Mills Wisconsin with my wonderful wife (Kimberly) and our 4 sons. (Jacob, Aaron, Benjamin, and Elliott) We moved here in 2018 on a wonderful 22-acre home. My family and I enjoy the outdoors very much and often find ourselves out ridding our ATVS, or hunting, or just exploring the beautiful scenery.

Mona Illa
Insurance Service Specialist

Email: [email protected]

Ramona Illa's Bio

Benson Parpan
Customer Service Representative

Email: [email protected]

Benson Parpan started with Synergy Insurance Group in January of 2021 as a Customer Service Representative. Benson is from Quezon City just outside of Manila, Philippines. He previously studied architecture at the Polytechnic University of the Philippines before making the switch to the insurance field. While not working or studying, Benson is busy co-parenting his three children and is looking forward to his much anticipated, upcoming wedding. In his additional free time, Benson also enjoys playing mobile app games and reading Manga.

Ronald Aguila
Customer Service Representative

Email: [email protected]

Ronald Aguila's Bio
(763) 797-9999
418 W 3rd Street
Red Wing, MN 55066
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